Frequently Asked Questions
01
Who do you supply, and what occasions do you cover?
We do supply to the general public, but our main focus is on businesses and customers that buy in bulk, including events companies, local councils, venues, and anyone purchasing stock for events or rental. We regularly work with both private events companies and local councils, from town centre installations to public event displays. Our range spans the full calendar, including Christmas, Easter, Halloween, New Year's Eve, birthdays, baby showers, and general event and party decor, so you can source year-round from a single supplier instead of juggling multiple vendors.
02
What makes your products different, and are they premium quality?
We are one of very few companies in the UK operating specifically within this space, bulk-supply LED decoration for the events and public sector market. Our stock is sourced to be genuinely exclusive, meaning much of what we offer isn't readily available through general retailers, wholesalers, or other suppliers in the UK. Every product is also selected to premium quality standards, built to withstand repeat use across rental cycles and public display without a drop in appearance or performance.
03
Do you offer preorders, and how is shipping calculated?
We operate on a preorder-only basis. Given the scale of the orders we handle, stock is prepared and allocated in line with confirmed orders rather than held as ready-made, off-the-shelf inventory, so we'd always recommend ordering with as much lead time as possible, particularly ahead of peak seasons like Christmas. Because orders are bulk by nature, shipping is calculated on an order-by-order basis rather than a fixed flat rate, depending on factors such as volume, weight, and delivery destination, and will be confirmed as part of your quote.
04
Can we request custom decorations, and how do we get a quote?
Yes. We offer customisation for clients who need something beyond our standard range: a specific colour scheme, bespoke design, branded elements, or a particular size or format. Simply send through the details of what you're looking for, and our team will assess feasibility and put together a formal quotation, tailored to your product selection, volume, any customisation, and shipping, which will be sent back to you directly.
05
How long does production take?
Because every order is prepared to order, production time is based on order volume rather than a fixed turnaround. Here's what to expect:
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1–10 units: 2–3 days production
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11–20 units: 3–5 days production
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21–50 units: 5–10 days production
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50+ units: 10–15 days production
This reflects the time needed to prepare and produce your order — delivery time is separate and will be confirmed alongside your quote.