Shipping Policy
Last updated: 17 August 2026
At Holidor & Co, we operate on a preorder-only basis. Every order is prepared specifically for you once placed, rather than held as ready-made stock. This policy explains our production and delivery timeframes, along with your shipping options.
Preorder basis and minimum order quantity
As stock is prepared specifically for each confirmed order, we require a minimum order of 2 units per order.
Production time
Because every order is prepared to order, production time is based on order volume rather than a fixed turnaround. Here's what to expect:
Order size - Production time
1–10 units - 2–3 days
11–20 units - 3–5 days
21–50 units - 5–10 days
50+ units - 10–15 days
This reflects the time needed to prepare and produce your order. Delivery time is separate from production time and will be confirmed alongside your quote.
Delivery times and shipping options
Once your order has completed production, you can choose your preferred shipping method at checkout. Delivery timeframes depend on the option selected:
Shipping method - Estimated delivery time
Express - 7–9 days
Air freight - 10–15 days
Sea freight - 35+ days
Please note delivery times run on separately from, and in addition to, your order's production time. Your total estimated timeframe is production time + delivery time based on your chosen shipping method.
Shipping costs
As every order is prepared to your specific requirements, shipping costs are calculated after your preorder is made. Once your order is placed, we will contact you by email with the full price of your purchase, including both the product cost and shipping, based on your chosen shipping method.
Your order will be put into production once this full purchase amount has been confirmed and paid.
Customisation and personalised products
We offer a Personalise Your Order section on our product pages, where you can specify your preferences for how you'd like your final product to look.
If you have a particularly complex request, your request doesn't fit the standard form, or you'd like something completely bespoke, please email us at info@holidorandco.com after placing your order, and we'll be happy to help.
Please note that personalisation requests may affect production time. We will confirm any changes to your estimated timeframe with you directly.
Order tracking
Once your order has completed production and been dispatched, we will provide tracking information where available for your chosen shipping method.
Delays
As production and delivery timeframes depend on order volume, shipping method, and factors such as customs processing, timeframes provided are estimates rather than guarantees. We will do our best to keep you informed if we anticipate any delay to your order.